Industics·Field Service Management Module
Focusing on the field service management business, the closed-loop service platform
runs through the whole process,
improve service efficiency by improving data-driven quality
and exploiting secondary sales opportunities
Industics·What can the field service management module bring?
Industics·Field service management Module：
- On the one hand, realize the digital management of the whole field service management
process, follow up the closed loop from receiving orders, sending orders to service orders, use
modern means to solve the most efficient connection between service resources and customer
demands, and improve customer satisfaction significantly.
- At a deeper level, build the architecture of the data-driven business. Service data form
Shared knowledge encyclopedia to improve the one-time success rate of service personnel in
solving problems. On the other hand, complete terminal customer files are formed to explore
business opportunities for service-oriented sales/secondary sales.
Field service management module for the digital factory：
As the last link of production and delivery in manufacturing enterprises, field service
management is also the most close contact with customers. For example, seamless information
collaboration can be generated in production process, product, sales, design and other links to
give greater value to the whole enterprise
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